Effective Date: 13/08/2025
Last Updated: 13/08/2025

Requests must be made in writing and will be processed within the time-frame required by applicable law. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website (SoulJourneyWisdom.life) or our services.
By using our services, you agree to the practices described in this policy.

Formal Clause:
We collect personal data necessary to deliver our services, including:
- Contact details: name, email address, phone number, messaging platform details (WhatsApp, Telegram)
- Demographic data: postal address, date of birth
- Transactional data: payment details (via secure third-party processors), booking records
- Technical data: IP address, browser type, cookies, analytics data
- Service-related data: emotional and belief indicators, consultation notes, results from clearing protocols, and other relevant spiritual or metaphysical information provided during a consultation
- Special category data (e.g., health or spiritual beliefs) — only where necessary for delivering the agreed service and with your explicit consent

Plain-English:
We collect basic contact info, payment details, technical info about your visit, and any spiritual or emotional details that are part of your session. Sensitive info is only collected when it’s relevant and with your consent.

Formal Clause:
We use your data to:
- Deliver and personalise our services
- Communicate with you about appointments, updates, and resources
- Send marketing emails and newsletters (with opt-out options)
- Improve our website and services through analytics
- Comply with legal requirements
- Conduct automated analysis or recommendations to support your consultation process

Plain-English:
We use your details to give you the services you’ve asked for, keep in touch, send updates, and occasionally suggest helpful resources. We also use anonymous patterns to improve our services.

Formal Clause:
We do not sell or rent your personal data. We may share your data only:
- With trusted third-party service providers who assist us in running our business, under strict confidentiality agreements
- When legally required (e.g., by court order)
- With your explicit consent, for example, to work with a joint facilitator in a consultation or retreat

Plain-English:
We never sell your info. We only share it if it’s needed to provide your service, if the law says we must, or if you give permission.

Formal Clause:
We store your data securely using cloud-based systems, which may be located in multiple countries. We retain personal data for up to three (3) years after your last consultation, unless a longer retention period is required by law. Upon written request, we will delete your data unless legally obliged to keep it.

Plain-English:
We keep your info safe in secure cloud storage. We’ll hold onto it for three years after your last session, or longer if required by law. You can ask us to delete it, and we will unless the law says otherwise.

Formal Clause:
You have the right to:
- Access the personal data we hold about you
- Correct inaccuracies in your personal data
- Request deletion of your personal data (“right to be forgotten”)
- Restrict or object to processing
- Receive a copy of your data in a portable format
- Opt-out of marketing communications at any time
 

Requests must be made in writing and will be processed within the timeframe required by applicable law.

Plain-English:
You’re in control. You can see, fix, delete, or download your data, or tell us to stop using it — just let us know.

Formal Clause:
We use cookies and similar technologies for site functionality, analytics, and (if enabled) marketing. You can control cookies through your browser settings. Disabling cookies may limit certain features.

Plain-English:
Cookies help our site work and give us insights. You can block them, but some things might not work as intended.

Formal Clause:
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or alteration.

Plain-English:
We use secure systems and practices to protect your information.

Formal Clause:
We may update or modify this Privacy Policy at any time to reflect changes in our practices, services, legal requirements, or other factors. The updated version will be posted on our website with a new “Last Updated” date. Continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy.

Plain-English:
We can change this policy if needed — whether because the law changes or our services do. We’ll post the new version on our site, and using our services after that means you agree to it.

Formal Clause:
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: mark@souljourneywisdom.com
Phone/WhatsApp/Telegram: +44 7484409196

Plain-English:
Got a privacy question? Send us an email or message us.