Terms & Conditions

1. About Us

Formal Clause:

Soul Journey Wisdom Life is a spiritual, metaphysical, and educational services provider, registered as a corporation in Panama under Ithonga Consulting Corp. We operate worldwide online.

Official contact:

  • Email: contact@souljourneywisdom.life
  • Phone: +44 7484409196 (also available via WhatsApp and Telegram)

Plain-English:

We're a spiritual, metaphysical, and educational service provider, based in Panama but working with clients all over the globe. You can reach us by email, phone, WhatsApp, or Telegram.

2. Services We Provide

Formal Clause:

We offer services of a spiritual, metaphysical, and educational nature. These include counselling, healing, shamanic practices, retreats, workshops, digital downloads (such as PDFs, meditation audios, and videos), and online bookings for individual and group consultations. Future offerings may include physical products like books, journals, and apparel. Services are for adults only unless a parent or legal guardian provides recorded permission.

Plain-English:

We do spiritual, energy, and soul work — sometimes one-on-one, sometimes in groups, and occasionally with downloadable materials. Adults only, unless a parent or legal guardian has given recorded permission.

3. Payments

Formal Clause:

We accept payment via Stripe, PayPal, bank transfer, cryptocurrency, and other digital payment platforms. All prices are in USD unless otherwise stated. Taxes (VAT/GST) will be charged where legally required. Full payment is due in advance unless otherwise agreed in writing. Subscriptions renew automatically unless cancelled in accordance with Section 4.

Plain-English:

You can pay with card, PayPal, bank transfer, crypto, or other digital options. Prices are in USD. Taxes may apply depending on your country. Subscriptions keep going unless you stop them.

4. Cancellations, Rescheduling & Refunds

Bookings:

  • Rescheduling requires at least 24 hours' notice.
  • Cancellation requires at least 48 hours' notice.
  • Refunds for cancellations:
    • 20% refund if cancelled more than 36 hours before.
    • 40% refund if cancelled more than 24 hours before.
    • 80% refund if cancelled within 12 hours.
  • No refund for missed appointments without notice.

We may consider exceptions for extenuating circumstances, at our sole discretion.

Digital Products: No refunds once delivered.

Physical Products: Returns accepted only if unused, in original packaging, and in as-new condition. Customer pays return shipping.

Plain-English:

Please give us fair notice if you cancel or reschedule. Digital products can't be un-downloaded, so no refunds there. Physical products must be returned exactly as you got them.

5. Community Conduct

Formal Clause:

This is a safe and respectful space intended to support and encourage personal insights and growth for everyone. No abusive, offensive, or harassing behaviour is tolerated. Clients must be respectful, understanding, and seek clarification politely. We may terminate services immediately for breaches without refund.

Plain-English:

Be kind and respectful. This is a space for personal growth and support. Rudeness and abuse won't be tolerated.

6. Intellectual Property

Formal Clause:

All content, materials, and services are protected by copyright and remain the property of Soul Journey Wisdom Life. You may not reproduce, distribute, or share without permission. Small excerpts may be shared with prior consent, proper attribution, and without changing context. We may share our own intellectual property through publications, marketing, or collaborations at our discretion.

Plain-English:

Our content is ours. Ask before sharing, give credit, and don't twist the meaning. We may share our work in ways we choose.

7. Disclaimers

Formal Clause:

Our services are for educational and spiritual purposes only. They are not a substitute for medical, psychological, or legal advice. Seek professional help where appropriate.

Plain-English:

We guide the spirit, not diagnose illnesses or solve legal issues.

8. Limitation of Liability

Formal Clause:

Our liability is limited to the total amount paid by you for the relevant service or product. We are not liable for indirect or consequential losses.

Plain-English:

If something goes wrong, the most we'll ever owe you is what you paid us.

9. Privacy & Cookies

Formal Clause:

We collect and use personal data in line with our Privacy Policy. By using our services, you consent to this. We use cookies for functionality and analytics; you may refuse them, but some features may be affected.

Plain-English:

We keep your information safe. Cookies help the site work better — you can block them, but things might not work as well.

10. Changes to These Terms

Formal Clause:

We may update these Terms at any time, posting the revised version on our website. Continued use means acceptance of the changes.

Plain-English:

If we change the rules, we'll post the new ones. Keep using the site and you're agreeing to them.

11. Dispute Resolution

Formal Clause:

Disputes will first be resolved through mediation or arbitration. If unresolved, they will be handled under the laws and courts of Panama, unless required otherwise by law.

Plain-English:

If there's a disagreement, we'll try to talk it out first. If that fails, Panamanian law applies.